Frequently Asked Questions
Everything you need to know before booking. If your question isn't here, get in touch — we typically respond within 2 hours.
Yes. We purchase genuine official tickets from PT Taman Wisata Candi's booking system using your passport details. The ticket you receive is identical to one purchased directly — it carries the same QR code, validity, and is scanned at the same gate.
The official site is in Indonesian, prices in IDR, and the booking window and system can be confusing for international visitors. We handle the entire process — including the passport submission, availability monitoring, and confirmation — and deliver everything clearly in English with pricing in your local currency. We charge a service margin for this convenience.
You can book as far ahead as you like. We recommend booking sunrise and sunset experiences 3–4 weeks ahead during peak season (June–August, December) and 1–2 weeks ahead during quieter periods. Bookings must be placed at least 2 days before your visit date — this is an official requirement.
Up to 10 tickets per booking. For groups larger than 10, please contact us directly at [email protected] and we'll arrange this manually.
Children under 3 enter free and do not require a ticket. Children aged 3–10 receive a 50% discount on Temple Grounds and Temple Structure tickets — contact us to arrange child pricing. Sunrise and Sunset experiences do not offer child discounts; all guests pay the same rate.
Indonesian authorities require passport details for all foreign visitors booking Borobudur tickets. This is an official requirement of PT Taman Wisata Candi, not something we have introduced. Your details are used solely to purchase your official ticket and are securely deleted after fulfilment.
Yes — exactly. This is critical. The name on your ticket must match your passport precisely, including any middle names. Staff check passports against tickets at entry, and even minor discrepancies (hyphenation, middle names, accented characters) can result in denial of entry. Please enter your name exactly as it appears on your passport.
Your passport details are encrypted in transit and at rest, used only for the purpose of purchasing your official ticket, and deleted from our systems within 30 days of your visit date. We do not share your data with third parties beyond PT Taman Wisata Candi's booking system. See our Privacy Policy for full details.
Entry to the Manohara gate begins at 04:00. If staying in Yogyakarta, you need to leave by approximately 03:00 AM for the 90-minute drive. We strongly recommend staying in Borobudur village the night before to remove all timing pressure.
The experience runs regardless of weather. On overcast mornings, the atmosphere on the upper terraces — the silence, the mist, the scale of the structure — remains genuinely extraordinary. Refunds are not available for weather conditions.
No — the pack is designed as a single full day. You attend sunrise at 04:00 and sunset at 16:00 on the same date. You receive two separate confirmation tickets. The full day at Borobudur between sessions, exploring the grounds, museums, and surrounding area, is part of the experience.
As of 2025, personal photography inside the temple structure is no longer permitted for any visitors. This applies to all camera types including phones. Photography is freely permitted in the surrounding temple grounds and courtyard. This policy is strictly enforced by on-site staff.
Yes — as of July 2025, the Temple Structure is open every day of the week. Previously closed Mondays for conservation, this has now changed. The Sunrise and Sunset experiences are also available every day including Mondays.
Free cancellation up to 48 hours before your visit date. Email [email protected] with your order reference to cancel. Cancellations within 48 hours are non-refundable as official tickets cannot be recovered or transferred.
If for any reason we cannot secure your tickets — sold out date, system issues, or any other problem — you receive a full refund of your payment within 24 hours. This is our guarantee.
Official tickets are non-transferable to a different date. To change your date, cancel your existing booking (subject to the 48-hour policy) and place a new booking for your preferred date. Contact us and we'll help make this as smooth as possible.